3 weeks to watch recordings for Non-Members, 6 weeks for members.
Speakers
Anjie Coates
With a powerhouse career spanning 37 years, Anjie Coates is more than a master groomer—she is a master of the systems that make the pet industry work. Anjie’s journey from the grooming table to becoming a globally recognized educator is fueled by a singular passion: ensuring that pet professionals have the knowledge, safety, and profitability they deserve.
As a HELP Master Chief Instructor and a multi-certified industry expert (CMRG, ICMCG, CCE, PGC, CMPTI, PGCE), Anjie brings an unparalleled level of technical precision to the 2026 Summit. Her expertise bridges the gap between animal wellness and business survival. Whether she is deconstructing complex OSHA safety standards, navigating the high-stakes world of Labor Law, or calculating Product Cost Per Dog to the penny, Anjie provides the “hard math” that salon owners need to stay profitable.
Beyond the salon, Anjie is an award-winning author (Barkleigh Honors Book of the Year) and the founder of Coates Design, where she has spent over 30 years building digital infrastructure for the pet industry. At this Summit, Anjie serves as your Lead Architect, providing the blueprints for a legal, safe, and sellable legacy.
Build the infrastructure, master the operations, and scale your salon beyond standard grooming.
Schedule
Sunday October 24, 2026
Tool & Equipment Maintenance : 9 AM PST, 12EST
Do you know how to change the brushes in your dryer? Do you know how to maintain your blades so you only need to have them sharpened yearly and they stay sharp? I will show you how to easily do all of this, and it will save you money, and help you to feel comfortable maintaining your own equipment.
Professional Salon Policies and Client Boundary Management: 12 PM PST, 3 EST
Eliminate awkward lobby conversations and protect your professional time by establishing crystal-clear operational boundaries. This session guides you through communicating humane de-matting limits, enforcing cancellation policies proactively, and handling difficult client interactions with confidence and poise.
Monday October 25, 2026
Salon Financials 101: Profit First, Taxes, and Paychecks: 9AM PST, 12PM EST
Take control of your business income and build long-term financial stability by mastering salon accounting fundamentals. Learn how to allocate revenue streams correctly, manage tax obligations proactively, and structure your pricing so your hard work translates into consistent profitability and healthy paychecks.
Setting Up Your Salon Legally and Operationally:11 AM PST, 2PM EST
Build your pet business on a secure, compliant footing right from the start. This course breaks down essential operational requirements, digital intake and liability waivers, local zoning or licensing considerations, and the structural setup needed to run an elite, professional salon safely.
Digital Marketing Automation & Client Retention Funnels:1 PM PST, 4PM EST
Shift your business away from relying on unpredictable word-of-mouth luck toward building predictable, automated client acquisition and retention systems. This course covers how to map out the modern client journey, capture 24/7 web and social media leads, and deploy powerful email and SMS workflows that keep your appointment book full on autopilot.
