3 weeks to watch recordings for Non-Members, 6 weeks for members.
Speakers
Anjie Coates
With a powerhouse career spanning 37 years, Anjie Coates is more than a master groomer—she is a master of the systems that make the pet industry work. Anjie’s journey from the grooming table to becoming a globally recognized educator is fueled by a singular passion: ensuring that pet professionals have the knowledge, safety, and profitability they deserve.
As a HELP Master Chief Instructor and a multi-certified industry expert (CMRG, ICMCG, CCE, PGC, CMPTI, PGCE), Anjie brings an unparalleled level of technical precision to the 2026 Summit. Her expertise bridges the gap between animal wellness and business survival. Whether she is deconstructing complex OSHA safety standards, navigating the high-stakes world of Labor Law, or calculating Product Cost Per Dog to the penny, Anjie provides the “hard math” that salon owners need to stay profitable.
Beyond the salon, Anjie is an award-winning author (Barkleigh Honors Book of the Year) and the founder of Coates Design, where she has spent over 30 years building digital infrastructure for the pet industry. At this Summit, Anjie serves as your Lead Architect, providing the blueprints for a legal, safe, and sellable legacy.
Build the infrastructure, master the operations, and scale your salon beyond standard grooming.
Schedule
Sunday November 29, 2026
Lowering Feline Stress: Low-Stress Handling & Feline Behavior: 9 AM PST, 12EST
Work with feline nature by reading subtle stress cues, using non-scruffing handling methods, and applying gentle towel wraps and minimal restraint to keep feline heart rates down while keeping yourself safe
De-Escalating Difficult Dogs: Stress-Free Handling & Safety Techniques: 12 PM PST, 3 EST
Spot early behavioral stress cues in dogs, apply low-stress handling methods, and structure your workspace to calm nervous or reactive pets while protecting your staff.
Diffusing Difficult Clients: Boundary Setting & Conflict Resolution: 12 PM PST, 3 EST
Take complete control over your front-desk interactions and eliminate lobby drama. Learn clear, confident communication frameworks for enforcing matting policies, handling last-minute cancellations, and addressing upset clients with calm authority.
Monday November 30, 2026
Post-Groom Recovery: Regulating Your Nervous System Between Pets: 9AMPST, 12PM EST
When a groom gets intense, your body stays in a high-cortisol state long after the pet leaves your table. Learn actionable 2-minute physiological resets, breathwork techniques, and transition habits between appointments to clear adrenaline and maintain focus throughout the day.
Taming Scissor & Clipper Anxiety: Handling Grooming-Tool Phobias: 11 AM PST, 2PM EST
Address pets terrified by the buzz of clippers or the sound and proximity of shears around sensitive areas. Master gentle desensitization steps, tool introduction techniques, and mechanical positioning to work safely around sensitive faces, ears, and paws without triggering panic.
Communicating Pet Stress to Owners Without Blame:1 PM PST, 4PM EST
Master the delicate conversation of telling a client their pet was too anxious, fearful, or reactive to complete a full service. Learn clear, empathetic scripts that set realistic safety boundaries, suggest veterinarian or behavioral support, and maintain client trust without triggering defensiveness.
