3 weeks to watch recordings for Non-Members, 6 weeks for members.
Speakers
Anjie Coates
With a powerhouse career spanning 37 years, Anjie Coates is more than a master groomer—she is a master of the systems that make the pet industry work. Anjie’s journey from the grooming table to becoming a globally recognized educator is fueled by a singular passion: ensuring that pet professionals have the knowledge, safety, and profitability they deserve.
As a HELP Master Chief Instructor and a multi-certified industry expert (CMRG, ICMCG, CCE, PGC, CMPTI, PGCE), Anjie brings an unparalleled level of technical precision to the 2026 Summit. Her expertise bridges the gap between animal wellness and business survival. Whether she is deconstructing complex OSHA safety standards, navigating the high-stakes world of Labor Law, or calculating Product Cost Per Dog to the penny, Anjie provides the “hard math” that salon owners need to stay profitable.
Beyond the salon, Anjie is an award-winning author (Barkleigh Honors Book of the Year) and the founder of Coates Design, where she has spent over 30 years building digital infrastructure for the pet industry. At this Summit, Anjie serves as your Lead Architect, providing the blueprints for a legal, safe, and sellable legacy.
Build the infrastructure, master the operations, and scale your salon beyond standard grooming.
Schedule
Sunday September 19, 2026
Bathing & Prep : 9 AM PST, 12EST
It all starts in the bathtub. Everything we do for a finish groom is entirely dependent upon the bath and the prep. Let me show you how to smooth out the rough edges on your grooms to do better and make your job easier! • It All Begins In The Tub • Shampoo, Which Ones & Why • Recipes • Conditioning, Oils, and Sprays • Drying • Brushing, It’s Not So Straightforward • Combing • Skimming, The Time Saver • Thinners, Chunkers, and Shears • The Underside and Sanitary • Ears • Nails & Feet • The Tail End
Monday June 29, 2026
Establishing Clear Quality Control Checklists for Finish Grooms: 9AM PST, 12PM EST
Maintaining a uniform standard of work across multiple groomers can be challenging. Learn how to design practical quality control checklists that help your team evaluate their own finish work before the client arrives, ensuring consistent quality across every table.
Calculating Salon Overhead and Setting Profitable Service Minimums 11 AM PST, 2PM EST
Understanding the true cost of operating your physical space is essential for setting sustainable pricing. This session walks you through calculating exact facility overhead expenses, factoring in utilities, rent, and insurance, and establishing profitable service minimums to protect your bottom line.
Professional Salon Policies and Client Boundary Management: 1PM PST, 4PM EST
A masterclass on how to stop being taken advantage of by clients and how to run a salon with clear, enforceable rules.
